Propose guidelines to higher levels that allow the development and
optimize the resources used in Citizen Services, to guarantee effectiveness and efficiency
of the service provided.
Guide Citizens regarding complaints, claims and other requests
required through the reception, registration and delivery of documents in general through the ticket office
unique Citizen Service.
Coordinate the updated registration of all complaints, grievances, claims,
suggestions and requests presented by citizens, as well as the results obtained from the
procedures carried out.
Inform Citizens of the status of the requests made to them.
CONVIASA for the resolution of a specific matter, in order to indicate verbally or in writing,
about the requirements of the procedure in the competent offices or agencies, their location, the
responsible employees and the duration of the procedure.
Inform the Internal Audit Unit of the complaints received and linked to
the alleged occurrence of administrative irregularities, in accordance with the provisions of the Organic Law of
the Comptroller General of the Republic and the Fiscal Control System or the Law Against
Corruption.
Provide information on the use of assets and resource expenditures
of CONVIASA's assets at the request of citizens who require it, prior authorization from the
President.
Promote and coordinate with the Executive Vice Presidency of the Republic or other entity
government through the Presidency of CONVIASA, the air transfers of the beneficiaries to the
social and humanitarian programs established by the Venezuelan State.
Coordinate with the General Management of Operations, Maintenance,
Marketing and Land Operations of CONVIASA the flight permits related to the
social and humanitarian programs of the Venezuelan State.
Supervise the preparation of reports with the periodicity required,
detailing the social investment executed, results and goals achieved, database and
statistics.
Serve as a liaison between internal units and external bodies, to obtain
technical, strategic and tactical guidelines to be applied in the formulation of plans and
social projects of the Consortium.
Serve as a liaison with social organizations, in order to contribute to the
application of public policies aimed at promoting values of human development and integration
with the environment.
Establish the Institutional Annual Operating Plan and the Annual Budget Plan of
the Citizen Services Office, under the guidelines of the Planning and Planning Office.
Budget.
Coordinate with Legal Consulting the preparation and review of contracts and
agreements that apply within their jurisdiction, as well as the preparation of the documentation that is
relates to them, so that they comply with the current legal framework.
Coordinate with the Human Talent Office the proposals for new income, in
based on the profile and established requirements, in strict compliance with the demonstration of their
personnel needs.
Coordinate, together with the Human Talent Office, training courses and
training for the personnel assigned to the Citizen Service Office, guaranteeing the
improvement in the provision of the service provided at CONVIASA.
Coordinate promotion proposals with the Human Talent Office,
transfers and promotions to comply with staff professional development policies
attached to the Citizen Service Office.
Safeguard the assets, furniture and equipment in your charge and manage them rationally
the resources assigned to the Citizen Services Office, in accordance with the guidelines
CONVIASA administrative officers.
