REQUIREMENTS FOR SALE OF DISCOUNT Tickets with Disabilities:

• Original and copy identity card.
• Original and copy of the card issued by Conapdis.

Note: Passengers with disabilities will be accepted only if they are able to fend for themselves.

• Airport Wheelchairs: Conviasa offers the wheelchair service at the airport to attend our passengers with reduced mobility or special need that require it, to go to the exit doors of their flights, it is necessary to make the request for the wheelchair in advance and request their respective confirmation of the service, the assistance of wheelchairs will be provided in counter to the doors.
• Wheelchairs with Battery: These chairs will be accepted for transfer as long as the following is complied with, the passenger will arrive at the door of the aircraft once there will proceed to remove the battery from the chair and will be transported as hand luggage, the chair will be taken to the cargo compartment (bulk) intended for the transport of auxiliary equipment.
• Wheelchair batteries: Wheelchair batteries are permitted to be carried as carry-on baggage provided they meet the following requirements.
• Lithium batteries: The battery must be removed from the equipment and placed in a protective case, The battery and spare must not exceed 300 Wh.
• Non-spillable batteries: They can be transported as long as the edges are disconnected and isolated and the battery is assured to the wheelchair.
• Spillable batteries: Not permitted.
• Note: It is important to note that the various batteries must be disconnected as indicated and that spillable batteries will not be allowed under any circumstances.