Passengers with disabilities:

• Disability is understood as the complex condition of the human being that shows a temporary or permanent decrease or suppression of sensory, motor or intellectual capacities, limiting social participation and the exercise of rights under equal conditions..

REQUIREMENTS FOR SALE OF DISCOUNT Tickets with Disabilities:

• Original and copy identity card.
• Original and copy of the card issued by Conapdis.

Note: Passengers with disabilities will be accepted only if they are able to fend for themselves.

Wheelchair Service:

• Airport Wheelchairs: Conviasa offers the wheelchair service at the Airport to assist our passengers with reduced mobility or special needs that require it, to go to the exit doors of your flights, it is necessary to request the wheelchair in advance and request its respective confirmation of the service, Wheelchair assistance will be provided at counters towards the doors.

Commercial Policies for Wheelchairs:

• Wheelchairs with Battery: These chairs will be accepted to be moved as long as the following is met, the passenger will reach the door of the aircraft, once there the battery will be removed from the chair and will be transported as hand luggage, the chair will be taken to the cargo compartment (bulk) intended for the transport of auxiliary equipment.
• Wheelchair batteries: It is permitted to carry wheelchair batteries as hand luggage as long as they meet the requirements. following requirements.
• Lithium batteries: The battery must be removed from the equipment and placed in a protective case. The battery and the spare part must not must exceed 300 Wh.
• Non-spillable batteries: They can be transported as long as the edges are disconnected and insulated and the battery to the wheelchair.
• Spillable batteries: Not permitted.

Note: It is important to note that the different batteries must be disconnected as indicated and that spillable batteries will not be allowed under any circumstances.