Refunds
Information of Interest
The refund request form and the documents to be submitted must be delivered to the nearest commercial office or sent by email to the address customerservice@conviasa.aero
Requirements for requesting a refund:
In the event that the refund is requested in the name of a third party, the beneficiary must make a notarized authorization letter..
In the event of the death of a beneficiary, the family member must provide the death certificate. So Likewise, immediate family is considered to be the spouse, children (including adopted children), parents and sibling(s) or sister(s). Information you must submit for the application: air ticket, copy of the ID card or passport, certified birth certificate, marriage certificate, letter explaining the reason why you request the refund.
In cases where you cannot travel due to serious illness, it is necessary to present documentary evidence, such as a report doctor who endorses the health condition that allows the reimbursement request to be processed, (without this implies approval and/or acceptance of its content).
The refund must be requested during the validity of the ticket, that is, from the date of issue. until one year.
Certain charges apply, among which can be mentioned; The penalty specified in the fare regulation, airport taxes that do not apply to reimbursement and other government taxes of each country that have their refund restricted.
If the beneficiary is a boy or girl under 18 years of age, the reimbursement must be requested by the representative, (father and mothers) must present the letter explaining the reasons, item birth certificate and identification card if you have one, as well as an air ticket.
In the event that CONVIASA is responsible for the cancellation of the flight, due to attributable causes, the User may request a total or partial refund of their ticket, as the case may be. This type of refund It is called involuntary.
NOTE: to inquire about other items of your preference click on the following link: Frequently Asked Questions