The reimbursement request form and the documents to be submitted must be delivered to the nearest commercial office or sent by e-mail to the following address atencionalcliente@conviasa.aero
Requirements for requesting a refund:
Reimbursement Request Form.
Letter of statement of purpose.
Air ticket.
Copy of identity card or passport.
In case the reimbursement is requested on behalf of a third party, the beneficiary must submit a notarized letter of authorization.
In case of death of a beneficiary, the family member must submit the death certificate. Also, the spouse, children (including adopted children), parents and brother(s) or sister(s) are considered as immediate family. The following documents must be submitted for the application:
air ticket, copy of ID card or passport, certified birth certificate, marriage certificate, letter explaining the reason for requesting the refund.
In cases of inability to travel due to serious illness, it is necessary to present documentary evidence, such as a medical report certifying the health condition that allows the processing of the refund request, (without implying approval and/or acceptance of its content).
The refund must be requested during the validity of the ticket, i.e. from the date of issuance until the completion of one year.
Certain charges apply, among which can be mentioned;
The penalty specified by the fare regulation, airport taxes that do not apply to refunds, and other government taxes of each country that have the refund of the same restricted.
In case the beneficiary is a child under 18 years of age, the refund must be requested by the representative, (father and mother) must present the letter explaining the reason, birth certificate and ID card if available, as well as the air ticket.
In case CONVIASA is responsible for the cancellation of the flight, due to attributable causes, the user may request a total or partial refund of their ticket, as the case may be. This type of refund is called involuntary.
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